Business Continuity Planning a Must

Every business continuity plan should include:

Threat Identification

Identifying the threats your business might face has to be the first thing that you do. They should include small issues that could just suspend operations briefly and major disasters that would present substantial disruption. A threat matrix, as it is called, should list threats and the response to each.  

A Command Chain 

Every business has a hierarchy of authority that is crucial to the continuation of the business in times of crisis. 

Employee Safety and Evacuation Plan 

A business continuity plan needs to have a dedicated section that addresses how and when to evacuate employees to ensure their safety in a dangerous situation. 

Critical Processes

Every business has several critical processes that if they were interrupted, business stops. Any critical processes that need to be understood need to be in the continuity plan.  

Communication Plan and Contact Information 

Depending on the situation you encounter; your business may need to keep people in the know. Having a plan in place that is designed to ensure that your partners, your clients, and your employees are up to date with all the relevant information is essential.  

Backup Processes 

In order for your business continuity preparations to be complete, you should have a well maintained and current backup stored offsite. Ensuring that your backup and disaster recovery processes are tested and ready is a crucial part of any continuity plan.  

IT Inventory and Infrastructure 

Most businesses have made substantial hardware and software investments, and therefore have many computing assets. Having a thorough inventory of all of your digital (and physical) assets during a time of crisis is extraordinarily helpful. 

When a disaster hits, it may be total chaos inside your business. After all, it isn’t something that you deal with everyday. You’ll want a list of conditions that must be met before reviewing the damage and beginning recovery to avoid making problems worse. 

The proactive design, testing, management and documentation of your business’ continuity plan relies on identifying the information that needs to be considered--and responsibilities that need to be assigned and carried out--to get your business through a breach in continuity. If you need help, ServiQual can assist you with the technological aspects of it. Give us a call at +230 260 4655 to talk about your business continuity.